After ordering online, you will receive an email confirmation from Dear Addison containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods within 24-48 hours from receipt of your accepted order, via Eparcel Post.
Once items are dispatched, a tracking number will be sent to the email address provided with the order.
If you wish to query a delivery please contact us at firstname.lastname@example.org
Dear Addison offers free standard shipping, Australia wide, for orders over $50.
Orders Under $50 will incur a flat rate of $10 for standard shipping.
A tracking number will be emailed to you once your items have been dispatched with your order confirmation.
Depending on your location, items through standard post will be delivered within 3-10 business days after dispatch.
If for any reason you are not completely satisfied with your purchase we will give you a 30 days refund from date of order fulfilment, please email us at email@example.com for a Return Authorisation Number. Please note that we are unable to accept returns or exchanges for earrings - for hygene reasons, they are exempt from the Refund Policy.
This refund policy does not apply to goods which have been worn or used, sale items, items damaged after delivery or purchased from a retail stockist (as our stockists have their own return policy). Products will not be covered If any attempt has been made to alter them or if they have been dropped or broken.
All products must be returned in their original condition, unused in original packaging. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Dear Addison will not be responsible or parcels lost or damaged in transit if you choose not to insure.
Once you complete the Return Authorisation Form, have emailed it to us and have been provided with an RA number, please print your finalised Return Authorisation Form (with the RA number) and include it in your parcel. If you don’t have a printer, please write the RA number on a piece of paper and include it with the package.
A refund can take up to 3-4 weeks to process, this timeframe includes raising the Return Authorisation number, Shipping, and inspection of goods once they have been received at our end and processing of the refund by the credit card merchant.
Dear Addison jewellery is fine and delicate. Treasure each piece and remember to handle with care. We do provide a 6 month warranty against manufacturing faults on all pieces purchased from our online store.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Some products are more durable than others, which will be evident in the material, weight and design of the piece. Care should be taken when wearing and storing your piece. Given the fragile nature of jewellery, certain components like clasps and earring hooks are particularly delicate. You acknowledge that our products require special care and storage and we cannot accept returns caused from mistreatment or neglect of our products.
This warranty does not cover:
While assessing your return request, we may ask additional questions on the fault and how it was caused in order to understand the issue and expedite your returns process. We do this so once we receive the product we have a better understanding of the issue. When determining the course of action for a warranty return, multiple factors including the age, material, general condition of the product are taken into account in determining the validity of a warranty return.
Depending on the issue and subject to receiving and reviewing the fault, we will either repair the item, replace it with the same product (or a alternative piece as agreed with the customer), provide a store credit for the purchase price of the piece or in the case of a major fault, or refund the purchase price.
Please contact us either by email (firstname.lastname@example.org) for a Return authorisation (RA) form or to discuss a particular issue with your product.
See the image for a guide to our necklace lengths.