Dear Addison jewellery is fine and delicate. Treasure each piece and remember to handle with care. We do provide a 6 month warranty against manufacturing faults on all pieces purchased from our online store.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. learn more about this here.
Some products are more durable than others, which will be evident in the material, weight and design of the piece. Care should be taken when wearing and storing your piece. Given the fragile nature of jewellery, certain components like clasps and earring hooks are particularly delicate. You acknowledge that our products require special care and storage and we cannot accept returns caused from mistreatment or neglect of our products.
This warranty does not cover:
- Minor Discrepancies,
- Damage to Products caused by accident, misuse and failure to care and store the Products in accordance with our Care Instructions;
- Damage caused by abrasion, scratching or caused by coming into contact with other objects and materials;
- Fair wear and tear;
- Any repairs or alterations on the Products that were not authorised by Dear Addison;
- Damage whilst being delivered, either to yourself or a third party.
While assessing your return request, we may ask additional questions on the fault and how it was caused in order to understand the issue and expedite your returns process. We do this so once we receive the product we have a better understanding of the issue. When determining the course of action for a warranty return, multiple factors including the age, material, general condition of the product are taken into account in determining the validity of a warranty return.
Depending on the issue and subject to receiving and reviewing the fault, we will either repair the item, replace it with the same product (or a alternative piece as agreed with the customer), provide a store credit for the purchase price of the piece or in the case of a major fault, or refund the purchase price.
Please contact us either by email (firstname.lastname@example.org) or via our live chat for a Return authorisation (RA) form or to discuss a particular issue with your product.